Terms & Conditions

Products and product prices

Product prices are presented in connection with product demonstrations. Our products include VAT. The tax breakdown is shown in the shopping cart and order confirmation.

PetBaja reserves the right to cancel orders based on incorrect price information mentioned in the “Order” section above.

Payment options

Our online store has several different payment methods, such as bank buttons and credit cards. Payment is made by Klarna.

Private customers can pay for their order at the shopping cart with available payment methods.

Delivery charge

Our package and delivery plans in Finland total EUR 4.90 (in mainland Finland) and will be automatically added to the total amount of the order. If the order amount is at least 75 euros, we will not charge shipping and packaging costs (in mainland Finland). Delivery charges are for deliveries to mainland Finland (not Åland).

Deliveries to Estonia, Latvia and Lithuania; Our package and delivery plans to Estonia, Latvia and Lithuania total EUR 8,90 (max weight / order 30 kg).

The deliveries

We will send your ordered products by mail as soon as possible, usually within 24 hours of arrival. If any of the items on our order are out of stock, we will contact you.

We currently supply products only to mainland Finland (not Åland). Products can also be picked up from us. Choose; Mail Packet

We are currently also shipping products to Estonia, Latvia and Lithuania (max weight / order 30kg). You can order parcel to Itella Parcel Shop pickup point network in Lithuania, Latvia and Estonia. Choose; Parcel Connect.

Product damaged in delivery

If the product delivered is damaged on the way and possibly also the package is damaged, then make a notification of damage and make sure it is also posted as soon as possible.

Product Return Policy

All products have a full 14 day return policy. The product to be returned must be unused and unchanged. The sales package must be intact and merchantable.

Please contact us before returning!

Customer pays for return shipping.