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Delivery and payment information
Delivery and payment information
Products and product prices
Product prices are presented in connection with product demonstrations. Our products include VAT. The tax breakdown is shown in the shopping cart and order confirmation.
Payment options
Our online store has several different payment methods for all needs and you can choose from two different payment intermediaries Checkout or Klarna according to your preferences.
Klarna; Our online store has several different payment methods, such as Finnish bank buttons, invoice and Installment payment options. Payment is handled by Klarna.
Paytrail; Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Paytrail Plc Innova 2 Lutakonaukio 7 40100 Jyväskylä Phone: +358 207 181 830 Business ID 2122839-7Private customers can pay for their orders with the payment methods available in the shopping cart. There are also several payment methods for business customers in the shopping cart.
Delivery fee
Delivery fee to Finland
Post. Our packaging and delivery costs are a total of 4.90 euros (to mainland Finland) and they are automatically added to the total of the order. If the order amount is at least 75 euros, we do not charge delivery and packaging costs (mainland in Finland).
PostNord. Our packaging and delivery costs are a total of 4.70 euros (to mainland Finland) and they are automatically added to the total amount of the order. If the order amount is at least 70 euros, we do not charge delivery and packaging costs (mainland in Finland).
We currently deliver products in Finland only to mainland Finland (not Åland).
Delivery fee to other EU countries
PostNord to the EU region. Ask more by email.
Pick Up Parcel. Delivery to Sweden or Denmark EUR 8.90. Maximum Weight 20 kg. Maximum Dimensions: The maximum size of a parcel is 150 cm × 60 cm × 60 cm.
Parcel Connect. Delivery to Estonia, Latvia and Lithuania EUR 8.90. Maximum Weight 30 kg. Maximum Dimensions: The maximum size of a parcel is 120 cm × 60 cm × 60 cm.
Pickup in Turku. Order your own transport and pickup from our store. PetBaja, Ruunikkokatu 1, 20380 TURKU, FINLAND
The deliveries
We will send your ordered products by mail as soon as possible, usually within 24 hours of arrival. If any of the items on our order are out of stock, we will contact you. We currently supply products only to mainland Finland (not Åland).
Products can also be picked up from us.
Product damaged in delivery
If the product delivered is damaged on the way and possibly also the package is damaged, then make a notification of damage and make sure it is also posted as soon as possible.
Product Return Policy
All products have a full 14 day return policy. The product to be returned must be unused and unchanged. The sales package must be intact and merchantable.
If you would like to return your product / products please first contact us for return instructions. info@petbaja.fi
The customer is responsible for the cost of return or non-collection. When the product is returned via a transport company (eg Post) as a parcel or letter, a tracking code must be kept for possible tracking.
Offers
You can only use one offer / discount for the same product, e.g. Bonuscard, coupon code or other offer.
